Shipping Policy
Last Updated: July 7, 2025
1. Shipping Destinations
We currently ship to the following countries:
🇺🇸 United States | 🇬🇧 United Kingdom
2. Delivery Time
The time frame of order delivery is divided into two parts:
Order Processing Time + Shipping Time
A. Order Processing
- Processing Time: All orders are processed within 1-5 business days (excluding weekends and public holidays).
- Order Cutoff: Orders placed before 5:00 PM GMT+8 will be processed the same business day. Orders after this time will be processed the next business day.
B. Shipping Time
| Country |
Economy |
Standard | Fast |
|---|---|---|---|
| US | 9-13 business days | 8-10 Business days | 6-8 business days |
| GB | 5-8 business days | 4-6 business days | 3-5 business days |
Notes:
- Delivery timelines start from the shipment date (not the order date).
- Delays may occur during holidays or peak seasons.
3. Shipping Costs
Shipping fees are dynamically calculated based on:
- Order weight
- Shipping method
- Destination country
- Full rates are displayed in real-time at checkout.
4. Taxes & Duties
- Sales Tax: Product prices include applicable sales taxes (e.g., VAT, GST, or state taxes).you needn't pay extra Sale Tax.
- Custom and Import Duties: Recipients are responsible for all customs fees, import taxes, or brokerage charges. We do not cover or estimate these costs.
5. Contact Information
📧 Shipping Inquiries: Sales@Ciclove.com or Call us with Phone Number:+852 57000073
⏰ Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)