Shipping Policy
Shipping Policy
Last Updated: February 19, 2025
1. Shipping Destinations
We currently ship to the following countries:
🇺🇸 United States | 🇬🇧 United Kingdom | 🇦🇺 Australia | 🇨🇦 Canada
2. Shipping Methods & Delivery Timelines
| Country | Standard Shipping | Fast Shipping | Express Shipping |
|---|---|---|---|
| USA | 8-12 business days | 5-7 business days | 4-6 business days |
| UK | 5-8 business days | 4-6 business days | 3-5 business days |
| Australia | 8-10 business days | 6-9 business days | 3-5 business days |
| Canada | 9-13 business days | 7-8 business days | 4-6 business days |
Notes:
- Delivery timelines start from the shipment date (not the order date).
- Delays may occur during holidays or peak seasons.
3. Shipping Costs
Shipping fees are dynamically calculated based on:
- Order weight
- Shipping method
- Destination country
Weight Brackets:
| | |
Examples:
- Standard Shipping to the USA: 1.99 per additional kg.
- Full rates are displayed in real-time at checkout.
4. Order Processing
- Processing Time: All orders are processed within 1-5 business days (excluding weekends and public holidays).
- Order Cutoff: Orders placed before 5:00 PM GMT+8 will be processed the same business day. Orders after this time will be processed the next business day.
5. Taxes & Duties
- Sales Tax: Product prices include applicable sales taxes (e.g., VAT, GST, or state taxes).
- Import Duties: Recipients are responsible for all customs fees, import taxes, or brokerage charges. We do not cover or estimate these costs.
6. Google Policy Compliance
- Transparency: Shipping costs and estimated delivery dates are clearly displayed before checkout.
- Return Policy: See our Return & Refund Policy for return shipping addresses and procedures.
- Data Security: Payment details are encrypted via SSL and PCI DSS compliant.
7. Contact Information
📧 Shipping Inquiries: sales@ciclove.com
⏰ Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
Related Policies:
Return & Refund Policy | Privacy Policy